Answers to Common Questions
What This Page Covers and Getting Help Beyond This Page.
Answered briefly
How do I set a session time limit?
In the responsible-gaming settings, you can pick a session limit. A short limit (say, 30 minutes) takes effect immediately to cut your session short. A longer limit (like 4 hours) waits for a 24-hour cooling-off period before it activates.
Is this site secure?
Traffic is encrypted end to end and an account is verified once before it can withdraw. Oyes88 lists 256-bit Encryption and Fair Play Certified.
How long do withdrawals take?
Withdrawals are processed within 24 hours on business days. Once approved, the money reaches your chosen e-wallet or bank account within a few hours, though bank transfers may take one working day to clear.
What if I drop out mid-round?
Settlement happens server-side. A dropped stream costs the view, not the bet, on fishing games and live dealer equally.
What is the minimum deposit?
The minimum deposit is RM10. You can deposit using Touch 'n Go, GrabPay, Boost, online banking, or FPX. The amount is credited to your account within a few seconds after the transfer is confirmed.
What is the wagering requirement?
The welcome bonus carries a 12× requirement on deposit plus bonus. Live casino contributes 20% toward turnover; slots contribute in full. The headline offer is 125%.
What This Page Covers
This page gathers the answers players most often ask about using the platform. It covers deposits, withdrawals, account verification, mobile access, game interruptions, and how to set limits on play. Each answer is written to give you the information you need in a few sentences. If your question is more specific or not listed here, please contact customer support through the live chat or email option available in the lobby.
Getting Help Beyond This Page
Customer support is available 24 hours a day. You can reach them directly through the live chat button at the bottom of any page, or send an email from the contact section in your account menu. Before writing in, check your account settings or the help centre inside the platform—many answers about balances, bonuses, or technical issues are already documented there.
Related: Fishing Games, Live Dealer, Slot Games, promotion, and the blog running now.